Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the services provided by ITINNumber.io (“we,” “our,” or “us”). By engaging our services or using our website, you agree to these Terms.

1. Services

We provide professional preparation, document certification, filing and follow-up for U.S. Individual Taxpayer Identification Number (ITIN) applications and renewals made on IRS Form W-7. Our services include an eligibility check, preparation of Form W-7, verification of your original identity documents and certification of copies by our Certifying Acceptance Agent, filing with the IRS, status tracking, and the other support specified in each package. The ITIN Complete package also includes the federal income tax return the W-7 is attached to, prepared by an enrolled agent or CPA.

Important: ITINNumber.io is a private service provider that works as an IRS Certifying Acceptance Agent under an agreement with the IRS. We are not the IRS, not part of the U.S. Department of the Treasury or any government agency, and not a law firm, CPA firm, or bank. The IRS issues ITINs free of charge to applicants who apply directly. Our fees cover professional preparation, document certification, filing, and follow-up — not the ITIN itself. The IRS decides every application and sets its own processing times, which cannot be guaranteed or shortened.

2. Our role as a Certifying Acceptance Agent

We work as an IRS Certifying Acceptance Agent (CAA) under an agreement with the IRS. In that role we interview you, examine your original identity documents, certify copies of them, and send your Form W-7 to the IRS with a Certificate of Accuracy. You can see our status on our Verify us page. Being a CAA does not make us part of the IRS, does not give us any influence over IRS decisions, and does not allow us to represent you before the IRS. The IRS alone decides whether to assign an ITIN and how long that takes.

Because we certify your documents to the IRS, we must be satisfied that they are genuine, current and belong to you. We may decline to certify any document, or end the engagement, if we are not satisfied, and we follow the IRS’s rules for acceptance agents even where they are stricter than these Terms.

3. Not legal, tax, immigration or financial advice

We are not attorneys or financial advisors, and an ITIN service is not immigration advice. Information on our website and in our general guidance is for informational purposes and does not constitute legal, tax, immigration or financial advice. Tax returns in the Complete package are prepared by an enrolled agent or CPA under their own engagement terms. For other matters that need professional advice, consult a qualified professional.

4. Eligibility

You must be at least 18 years old to engage our services. If you apply for a dependent (for example a child), you must be their parent or legal guardian or otherwise legally able to act for them. By engaging us, you represent and warrant that the information and documents you provide are accurate, current, complete and your own (or those of the person you are authorized to act for).

5. Your responsibilities

• Providing truthful, accurate and complete information about yourself and each applicant
• Uploading genuine, unaltered, current documents — never a forged, edited or someone else’s document
• Having your original passport (and any other original document we ask for) with you on the CAA verification call, and appearing on the call in person
• Telling us promptly about any change in your details, documents or circumstances
• Reviewing and signing Form W-7 (and any return) before we file it, and checking it is correct
• Sending us any IRS notice you receive about your application (such as CP565, CP566 or CP567)
• Paying agreed fees through Razorpay checkout when you submit your application
• Keeping your own copies of the documents we file for you

Giving false information or documents on Form W-7 can have serious consequences under U.S. law. We will not knowingly file an application we believe to be false.

6. Our responsibilities

• Preparing your W-7 with reasonable professional care
• Examining your documents and certifying copies in line with the IRS’s CAA requirements
• Filing your application with the IRS by a trackable method
• Communicating status updates within a reasonable timeframe
• Keeping your information confidential and secure per our Privacy Policy
• For the Priority and Complete packages, preparing and filing one corrected application at no charge if the IRS rejects the application we filed

7. IRS processing and timelines

Two clocks apply. We aim to prepare and certify your application within 1–3 business days (48 hours for Priority) after we have your complete documents and have completed the verification call. The IRS then processes it on its own timeline. The IRS says to allow 7 weeks for an ITIN decision, or 9–11 weeks if you apply during peak season (January 15 – April 30) or from overseas. It can take longer. We do not guarantee any IRS timeline or outcome. Nobody can make the IRS process an ITIN faster, and delays or decisions by the IRS are outside our control.

8. Fees and payment

Our fees are clearly stated on our pricing page and at checkout. The IRS charges nothing for an ITIN; our fees are for our own work. Package fees are paid in full when you submit your application, by debit or credit card through Razorpay’s secure checkout. If your card payment doesn’t go through, we may offer PayPal as an alternative on your client dashboard; a PayPal payment counts once we have confirmed it. Add-ons (such as additional family members) and services quoted per case are paid through our general payment page and are due before we start that work, unless otherwise agreed in writing.

9. Refunds

Refund eligibility depends on the stage of your engagement:

• Before we file your W-7 with the IRS: Full refund available upon request, including after your CAA verification call.
• After we file with the IRS: No refund, as the core work has been completed. For the Priority and Complete packages, if the IRS rejects the application we will file one corrected application at no additional cost.

We do not refund because the IRS takes longer than its stated processing time, or rejects an application for reasons outside our control. See our Refund Policy for full details.

10. Intellectual property

All website content, templates, and proprietary materials are our intellectual property and may not be copied, distributed, or used without our express written permission. You retain ownership of all information and documents you provide to us.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from or related to our services is limited to the fees you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages (including lost profits, lost opportunities, missed deadlines caused by IRS processing times, or damages from IRS delays or decisions).

12. Indemnification

You agree to indemnify and hold us harmless from any claim, demand, or expense (including reasonable attorneys’ fees) arising from your breach of these Terms, your provision of false or misleading information or documents, or your misuse of our services.

13. Termination

Either party may end the engagement before we file your application with the IRS; any refund follows our Refund Policy. We may also end it if we cannot verify your identity or documents to the standard the IRS requires of us. After filing, the engagement ends naturally once your ITIN is assigned (or the included follow-up and any included resubmission are complete).

14. Governing law and disputes

These Terms are governed by the laws of India (without regard to conflict of laws principles). Any disputes will first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in India.

15. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of our services after changes constitutes acceptance.

16. Contact

Questions about these Terms? Email support@itinnumber.io.